Senior Manager Learning & Development
July 2016 – Euromoney magazine gave ING an award for Western Europe’s Best Digital Bank. “Unlike some banks, ING’s investments in digital banking are yielding very real results,” the magazine said. This is an accolade for the bank’s transformation towards consumer-centricity. An important enabler of this transformation is employee and leadership development.
The bank offers retail and wholesale banking services to customers in over forty countries. Two years ago, CEO Ralph Hamers announced the Think Forward strategy, which puts customer-centric innovation at the core of the business. With this plan, ING addresses significant changes impacting the banking industry; from changing customer expectations to regulatory requirements and digitalization. As acknowledged by Euromoney magazine, this strategy-led transformation is in full swing. ING is turning into the next generation digital bank, with a differentiating customer experience enabled by a streamlined organization, operational excellence and an enhanced performance culture. This transformation is propelled forward by employee development through tailored training programs.
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The Senior Manager Learning & Development will take the lead in the design, development, delivery and optimization of ING's key strategic learning initiatives for around 7000 executives in 42 countries. There are a number of aspects the Senior Manager Learning & Development will focus on in order to achieve tangible results:
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