Engage Your Customers, that’s what EYC stands for. Symphony EYC (SEYC) is a global leader in using customer insights to enable more engaged, consistent customer experiences. The company combines customer intelligence, technology and consulting services to improve customer engagement and business results. They use big data to figure out what triggers consumer loyalty, gain insight in different consumer lifestyles, understand customer price sensitivity and generate personalized CRM offers.
But SEYC doesn’t stop there, they link customer insights and customer engagement strategies directly into retail assortment, merchandising and supply chain execution. They partner with leading retailers, wholesalers and manufacturers in over 70 countries delivering increased sales, profits and customer loyalty.
Research shows that about 54% of the shoppers worldwide want offers relevant to their shopping preferences, and SEYC can make that happen. They are operations-driven and make customer insights actionable. By providing a unique data analysis approach and corresponding tools, SEYC helps companies making more informed decisions.
They also develop custom-made products and tools for clients, providing them with the best customer-driven software and services, allowing retailers, distributors and manufactures address the challenges of rapid changes in shopper behavior and expectation. They have a deep understanding of 175 million households worldwide, process 600 million transactions per month and deliver +275 million personalized offers every month.
International work environment
Symphony EYC was created in December 2012 with the merger of Aldata and EYC (founded in 2003) under existing parent company Symphony Technology Group. Under Managing Director Pallab Chatterjee the organization actively strives to be the leader in customer based decision support solutions for retail.
SEYC provides an multicultural work environment with colleagues from all over the world. This international aspect is also reflected in career opportunities for outperformers with global ambitions. Typically, SEYC people have a unique mix of skills and experience in retail business practices, a sharp analytical view and affinity with market-leading technology solutions. Sharing knowledge is a key part of the culture that unites them.
Vacatures bijSYMPHONY EYC
Major impact on all Albert Heijn shop floors across the country, that’s what this role is all about. The challenge is to embed customer insights even further into the decision making of the biggest retailer in the Netherlands. Through in-depth analyses and actionable recommendations, the Merchandising Consultant enables the retailer to improve commercial performance.
SYMPHONY EYC (SEYC)
Engage Your Customers, that’s what EYC stands for. They use the best technologies to gain relevant consumer insights and provide consulting services to improve customer engagement and business results. Based on large amounts of data, they figure out what triggers consumer loyalty, gain insights in different consumer lifestyles, understand customer price sensitivity and generate personalized CRM offers. SEYC is a global leader and partners with retailers, wholesalers and manufacturers in more than 70 countries. In the Netherlands, Albert Heijn is their key partner.
The Ahold team
Joeri Goedhart is Client Lead for Ahold at SEYC in Zaandam (Dutch headquarters). The local team can be divided into three key work areas: Customer Centric Retailing (CCR, 9 fte), Sales Insights Sharing (SIS, 3 fte) and Customer Relationship Management (CRM, 6 fte). The Merchandising Consultant is part of the CCR team, which provides customer insights led recommendations to Albert Heijn in support of commercial decision making in several areas. Next the Merchandising, these include Pricing & Promotions, Data & Segmentations, Format & Brand and Story Operations. The growth potential for the Merchandising Consultant lies within those teams, as well within SIS or CRM. International career steps are also among the possibilities.
Vacancy: Merchandising Consultant
The type of work consists of stakeholder management and consulting, utilizing SEYC’s proprietary tools and analytics. The Merchandising Consultant has strong, professional relationships within the Albert Heijn headquarters that cover Albert Heijn’s internal insights team as well as a broad range of Category Managers. The new Merchandising Consultant will take these relationships to the next level.
“What we do at SEYC is unique in the Netherlands. We offer a next level experience with customer insights work. An analytical mindset and a passion for (food) retail are a requirement for this role to drive the close collaboration and client impact.” – Joeri Goedhart, Client Lead at SEYC
The Merchandising Consultant supports Albert Heijn in achieving its category and business growth potential. This person supports the day to day category management process by answering key business questions. He/she also contributes to category planning and helps to evaluate category performance from a customer perspective. He/she translates customer insights into easy to understand actions to support better front-line decision-making within Albert Heijn. As an onsite employee, the Merchandising Consultant will provide outstanding professionalism, discretion and expertise in category management.
This role is an opportunity to have significant impact on the shopping experience of millions of people. SYEC’s insights and recommendations have a proven track-record for driving innovation, de-risking delisting decisions, optimizing range decisions and fueling brand, presentation, price and promo optimization across a multitude of categories.
The Merchandising Consultant works with customer insights Analysts and utilizes SEYC’s proprietary web-based insights tools to translate data into insights and relevant and actionable plans for the retailer to improve their commercial performance. As a result, the position of Merchandising Consultant can be a very impactful and visible within SEYC, Albert Heijn and the retail market on the whole.