Head of Product
Suitsupply has not fully matured just yet. Fokke de Jong (CEO and Founder): “Maturity implies a company is nearly finished growing, and for Suitsupply, this is not the case. We are in the process of professionalizing and realizing an extensive integration between online and offline. All this will result in more growth.” Suitsupply currently has 84 locations spread out over 22 countries. Nick Lenten (CPO/CMO) was hired in May 2017 to further shape the transition. He is expanding the team with a Head of Product to help formulate a clear vision for the future.
Suitsupply was founded in 2000 as an online store. Back then, online shopping wasn't as common as it is today. They needed to adapt and so the focus shifted to retail. The online store always remained active and is currently experiencing a strong resurgence. Besides the online store, other online sales channels like WhatsApp and Instagram are also in full swing. Thirty percent of the total turnover (207 million Euros in 2016) comes from Suitsupply's online channel. Suitsupply helps men - and since recently also women – to look their best every day. In order to achieve this, Suitsupply strives to become the best omni-channel fashion brand worldwide. They are continually developing a unique customer experience for every aspect of the customer journey. Each of Suitsupply's eight product teams are responsible for one specific part of that journey. This ranges from informing customers about the latest collection, a crisp UX in the online store, retargeting through the Google Display Network all the way to the perfect check-out. At the same time, all teams work together closely to ensure every aspect connects seamlessly to the others.
Requirements*
- Minimum of 7 years’ experience
- Product management
- Online and/or e-commerce
- Managerial experience
- Visionary and a strategist
- Structured
- Disciplined
Research shows that while male candidates feel confident enough to apply when they meet about 60% of the requirements, female candidates only apply when they tick every box. So if this role has your name on it, but you’re not sure about the criteria, we still want to hear from you.
I expect the Head of Product to see the bigger picture: what are we really building towards, what will it take and how do we get there?
The Head of Product means the same to the team of nine Product Owners as what a coach means to a talented football team. The Head of Product makes sure every player has the opportunity to excel individually, he or she puts everyone in the right position, ensures streamlined teamwork, develops a training schedule to improve on any weaknesses and formulates the strategy. From the beginning, Suitsupply did things differently. Back in 2000, nobody believed a suit costing a few hundred Euros could be of the same quality as those manufactured by one of the top brands. They also thought selling suits online would never work. Suitsupply proved them wrong. The strong brand name, the innovative mindset, access to vast amounts of data, an extensive customer database and in-house professional talent all ensure Suitsupply can launch these kinds of concepts successfully. The question for the Head of Product: what is the long-term vision? For every part of the journey and for every channel the Head of Product formulates a goal. What, for example, is suitsupply.com's core function within the customer journey as a whole? Which propositions and features does this consist of? What is the ratio between the website and the app and how do all the 84 locations fit into that picture? The inter-connectivity between all the existing concepts will continually be improved upon, new ideas will be tested against the long-term vision and they will subsequently be developed into concrete plans.
More information?
Curious if this role is right for you? View the full job profile for more details about the responsibilities, the team, and what we're looking for in a candidate.
This position has been filled
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